Hello,
I am working on a Paramount Pictures' film called "Pain and Gain" in Miami
with Mark Wahlberg and The Rock http://www.imdb.com/title/tt1980209/
and last week I was on a time crunch to find a variety of colored tanning goggles they needed on camera. I had been to several websites in my initial
search but to no avail because no one would go the extra mile to have it shipped
out immediately to meet our deadline--it's not that we don't plan ahead but
sometimes we just need things fast because the film business is an organic,
creative process always needing to supply the director with what he needs to get
his shots.
I finally ended up on your site through a Google search and was greeted by
the happy voice of Melody in your company. Melody's first response was "Where
there's a will, there's a way. We'll see what we can do." That was beautiful
music to my ears because that is exactly the kind of attitude that prevails in
our business and one we don't often find outside of the business. Within 10
minutes of the beginning of my call, Melody confirmed you had the items in
stock, I had created a FEDEX airwaybill, emailed it to Melody, the package was
packed up and the FEDEX truck was on its way to meet the pick up deadline.
That's what I call service and going the extra mile!!
I was so impressed with Melody's attitude and professionalism that I had to
send my compliments along to you for her so you might acknowledge her stellar
performance as a valued representative of your company. I hope Melody's service
to your company is appreciated by you and your staff as we appreciated what she
did for our production. She's a keeper and with a great future!
Thank you very much.
No comments:
Post a Comment